Privacy Policy

1. Who we are

We are Meg's Pets trading as Francesca's Pets. We are the data controller for the information described here. Contact us about your data at [email protected].

2. What we collect

• Your details: name, phone number, email address and an emergency contact.
• Home and access: your address, key and alarm details, and access instructions.
• Your pet: name, breed, age, behaviour notes, vet details, vaccination records, medical conditions and medication.
• Photos and updates of your pet taken during visits.
• Payment records: invoices and payments. We don't store your card details.
• Enquiries you send through our booking form, email or messages.

3. Why we use it, and our lawful basis

• To provide our services — booking, caring for your pet, accessing your home and taking payment. Lawful basis: contract.
• To keep your pet safe — using health and vet details, and contacting you or a vet in an emergency. Lawful basis: contract and legitimate interests.
• To keep records for accounts, tax and insurance. Lawful basis: legal obligation.
• To share pet photos on our website or social media. Lawful basis: consent, which you can withdraw at any time.

4. How long we keep it

We keep client and pet records for as long as you use our services and for 1 year afterwards. Financial records are kept for 6 years, as required by HMRC. Key and access details are deleted, and keys returned, when services end.

5. Who we share it with

We never sell your data. We only share it when we need to:

• your vet, or an emergency vet, if your pet needs care;
• our insurer, if there is a claim or incident;
• our accountant, and HMRC where required;
• anyone else where the law requires it.

6. Your rights

You have the right to access the personal data we hold about you, have it corrected, have it erased, restrict or object to how we use it, receive a copy to move elsewhere, and withdraw consent at any time. To use any of these rights, email [email protected]. We will reply within one month.

7. Complaints

If you're unhappy with how we handle your data, please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

8. Cookies

Our website uses only the cookies needed for it to work.

9. Contact us

Meg's Pets trading as Francesca's Pets
Email: [email protected] · Phone: 07900 490887

We may update this policy from time to time; the latest version will always be on this page.