Terms & Conditions

1. Our service

Meg's Pets provides a dog walking and pet care service in Crawley, Crawley Down and East Grinstead. We will agree on the services, dates and times in advance.

2. Booking and confirmation

All new clients start with a free meet & greet, where we complete a registration form for each pet. A booking is only confirmed once we have confirmed it to you by WhatsApp or Text. We may decline a booking if we don't think we can care for your pet safely.

3. Payment

Prices are shown on our Walks & Prices page. Payment is due on the last day of the month and must be paid within 7 days. Payments are made by bank transfer. We may pause services if payments are more than 7 days late. We will give you 2 months' notice of any price change.

4. Cancellations

• You can cancel free of charge with at least 24 hours' notice.
• If you cancel with less than 24 hours' notice, you will be charged for the walk or visit.
• If we arrive and cannot access your home or pet, the full fee is payable.
• If we have to cancel, we will give you as much notice as possible and you will not be charged.

5. Weather and safety

Your pet's safety comes first. In extreme heat, ice, storms or other unsafe conditions we may shorten a walk, change the route or swap it for a home visit with play and cuddles. The usual fee still applies.

6. Behaviour

You must tell us about any aggression, reactivity, fearfulness, escape attempts or other behaviour that could put your dog, other animals or people at risk. If your dog's behaviour becomes unsafe we may move them to solo walks or end the service. You are responsible for any damage or injury caused by your dog's behaviour.

7. Health and vaccinations

Pets must be up to date with vaccinations, flea and worm treatment. Dogs must be microchipped and wear a collar and ID tag as required by law. Please tell us about any medical conditions, medication, allergies or recent illness. We won't walk a pet that seems unwell and will contact you if we have any concerns.

8. Keys and home access

Keys and alarm codes are stored securely and labelled with a code, never with your address. Keys are kept in a safe box and returned when services end. Please tell us about any changes to locks, alarms or access arrangements.

9. Group walks

• Groups are a maximum of 6 dogs, matched by size and temperament.
• Dogs must have had a trial walk before joining a group.
• Dogs are only let off lead with your written permission and a reliable recall.
• Unneutered dogs over a year old and females in season can't join group walks.

10. Emergency vet care

If your pet is injured or becomes ill in our care, we will try to contact you and your emergency contact straight away. If we can't reach you, you authorise us to take your pet to your registered vet (or the nearest available vet) and agree to their recommended treatment. You are responsible for all vet costs.

11. Liability and insurance

We are Fully Insured, have Public Liability Insurance and are DBS checked, and we take every reasonable care of your pet and home. We are not liable for illness, injury or loss that is not caused by our negligence, including pre-existing conditions. Nothing in these terms limits liability that cannot be limited by law.

12. Photos and social media

We send photos and updates after every visit. With your permission we may also share photos of your pet on our website and social media. We never show your address or identify your home. You can withdraw permission at any time.

13. Changes to these terms

We may update these terms from time to time. Questions? Contact us at [email protected].